An email confirming your order will be sent to the address you provided. When creating or changing your soccerstore.com account, it is crucial to have a working email address because this will be the primary method of communication for any inquiries about your order. Using the account option on the upper right, you may amend any account information or see the progress of your order.
IMPORTANT NOTE TO REMEMBER:
Monday through Friday, from 8:00 am to 5:00 pm (PST), SoccerStores.com processes all orders. With the exception of holidays, the majority of orders are processed and sent in 1-5 business days excluding customized jerseys. Processing times vary based on product availability and production specifications (customization of name and number). Shipping for customized items may take two to three weeks, excluding holidays and weekends.
*We will email you with more information if the item you ordered is out of stock.
Personalized jerseys require 2-3 weeks for shipping due to the need to order official name and numbers our vendor, regardless of the shipping method you choose. Our name and number sets are authentic, and all personalized items are final sale and cannot be returned or exchanged.
We are responsible for your package until it reaches the post office. After that, it is no longer within our control. At checkout, we recommend selecting the USPS Priority Mail delivery option, which includes up to $100 in insurance against loss or damage. If you do not pick Priority Mail shipping and the USPS loses or damages your order, Soccer Stores cannot issue a refund. Most orders are shipped via USPS and are insured by USPS.
IF YOUR PACKAGE IS LOST OR DAMAGED IN TRANSIT, IT IS YOUR RESPONSIBILITY TO FILE A CLAIM WITH USPS. WE DO NOT ACCEPT LIABILITY FOR LOST PACKAGES DURING TRANSIT. IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS, IT IS YOUR RESPONSIBILITY TO CONTACT YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
Please keep in mind that USPS Priority and USPS Ground service do not guarantee delivery of your package within the advertised times. Often there can be one or more days of delays by the carrier which we have no control over. Typical transit times are 2-5 business days. Weekends are not considered business days.
Your package will be in transit for up to 5 business days. Typical transit times are 4-7 business days, depending on your delivery address. Weekends are not considered business days, nor do we process shipping during the weekend.
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