THE BASICS

Please make sure to NOT send back footwear by using the original shoe box as a shipping box and taping it up. This will result in a non-refund and item will be sent back to you. 

Although we hope you adore your new purchase, we recognize that occasionally you might need to exchange or return an item. Our goal at SoccerStores.com is to simplify this procedure as much as we can. To claim a refund for the products you purchased, please ship back any fresh, unused, and unworn items to us within 30 (thirty) days after the order fulfillment date. (Items for sale are also accepted for store credit.)

HOW TO RETURN OR EXCHANGE PRODUCTS

All returns and exchanges must go through our returns process. Click here to start the process. You'll need your order number and your email or phone number on the order to start a return process.

UNRETURNABLE ITEMS

All unworn footwear must be in its original footwear box and returned within a Separate shipping box or poly mailer. Shoebox cannot be taped up.

Products must be unused, have the original tags attached, and be in original packaging.

Products cannot be washed or have an odor smell such as perfume cologne deodorant.

Customized Items (Professional Player Name and/or Numbers, Personalized Name and/or Numbers, Logos, Patches, etc.)
Gift Cards
Special Orders/Team Uniforms
Drop Ship Orders
Large Field Equipment

HOW TO EXCHANGE AN ITEM

To start the returns process, navigate to our website and click on the return link gateway. There will be a return or shop now option visible to you. You can locate what you need to complete the exchange on our website by clicking on "shop" at this time, which will take you back there. You are responsible for paying the mailing label when returning the item to us, however we do cover the cost of shipping for the exchanged item.

FOOTWEAR PRODUCT RETURNS (USA ONLY)

Use our returns page to get started if you need to return shoes that you purchased or were given as a gift.

We will accept returns and provide you with a free postage label so you can send the item back as long as it is made within our return window. thirty days.

Shoes are not permitted to be worn on the field or to show obvious wear. The original packing and tags must be present. To make sure the item fits to your taste, we advise trying on all footwear at home in a spotless environment. Shoes are not permitted to be worn on the field or to show obvious wear. I need to see the original package.

APPAREL OR EQUIPMENT RETURNS

You can return items for a maximum of 30 days. The cost of the shipping label is on you. Only in the event that we ship you the incorrect item or size will we pay for the postage label.

Click this link for automated returns.

INTERNATIONAL RETURNS

To begin the website returns process, you must click on the return link. After we receive the item and review it, you will be refunded the full cost of the products. However, you will be responsible for paying the shipping costs back to us.

There are no exchanges that we take from the portal. You will need to return to our website and place a new order if you do require a different size.

DEFECTIVE ITEMS

Each of our brands stands behind the goods they sell. You have up to 30 (thirty) days from the date of purchase to return any item you bought to SoccerStore.com if you think it is damaged or defective. Click this link to begin the procedure. The cost of the return label will be covered if the item is defective.

Defective Footwear, Goalkeeper Gloves and Equipment

1. Every item will undergo typical wear and tear because to the different playing grounds and weather. Color fading, loose threads, tiny spaces between the top and outsole, and tiny tears in the latex palm are a few examples of this.
2. To prolong the life of the items, it is advised that you buy numerous pairs of goalkeeper gloves and shoes for both training and games.
3. For thirty days following the date of purchase, we guarantee that our equipment, goalie gloves, and footwear are free of faults that will influence performance.

Soccer Store's 30-day fault policy does not apply to manufacturer warranties, which must be handled directly with the manufacturer.

DID YOU ORDER THE WRONG ITEM(S)?

If you inadvertently placed the incorrect order and the shipment has already been dispatched, please start the exchange process by visiting our website and following the returns procedure.

Note: We will pay for the transportation of the new item; you will be responsible for paying the postage costs to return the item to us.

DID WE SHIP THE WRONG ITEM(S)?

We sincerely regret any trouble caused if you received the incorrect product or products from us. We will pay for the return label for the item(s) you want to return to us, so please start your return or exchange request using our online returns form. We will send you the correct item as soon as possible after you make the exchange through our site.